• ‘Dlite Plus’ is a membership program that offers dining and accommodation privileges, access to a range of select hotel facilities, promotions, offers and reservations to individuals at Participating Hotels (defined below) and certain benefits from Program Partners (defined below) of Accor hotels in the city of Hyderabad in India (the “Dlite Plus Program”). The services under the Dlite Plus Program are available through the Dlite Plus Mobile Application, available on iOS and Android operating systems (the “Dlite Plus App”) which also provides digital membership cards and certificates.  
• Dlite Plus Program as offered by the Dlite Plus App is subject to the terms and conditions of use set out herein below (the “Terms and Conditions”) and the other terms stated at the time of use of the benefits and the Privacy Policy available at https://tlcgroup.com/privacy-policy  (the “Privacy Policy”), the ‘Licensed Application End User License Agreement’ of Apple, Inc., available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ (“Apple EULA”) and, if applicable, the end user license agreement in relation to the Google Play Store of Google LLC (”Developer distribution agreement) https://play.google.com/about/developer-distribution-agreement.html.  The Dlite Plus Program website, operated by or on behalf of Accor Hotels (defined below) is governed by certain terms of use available at https://www.dliteplus.com (“Website Terms of Use”). Please refer to https://www.dliteplus.com for the latest updates on the Dlite Plus Program, including the Terms and Conditions, Website Terms of Use, the Privacy Policy, the Participating Hotels, and Program Partners. In the event of conflict between the provisions of the Apple EULA and the Terms and Conditions, the provisions of the Terms and Conditions will prevail. In the event of conflict between the provisions of the Google EULA and the Terms and Conditions, the provisions of the Terms and Conditions will prevail.
• By clicking “I AGREE” or by paying the membership fee or using the benefits of the membership or any feature of the Dlite Plus App, you will be deemed to have read, understood and accepted the Terms and Conditions of membership, the use of the Dlite Plus App, the Apple EULA, the Google Developer Distribution Agreement, the Privacy Policy and the Website Terms of Use. If the Apple EULA, Google Developer Distribution Agreement, Privacy Policy, the Website Terms of Use or the Terms and Conditions are not acceptable to you, you may exit and refrain from using any feature of the Dlite Plus Program and the Dlite Plus App.
• By accepting the Terms and Conditions, you will be entering into a binding agreement with Accor Advantage Plus Marketing India Private Limited and their respective affiliates, subsidiaries, associates and group companies (“Accor”), TLC Relationship Management Private Limited and its affiliates, subsidiaries, associates and group companies (“TLC”), the hotels, resorts and properties participating in the Dlite Plus Program and offering all membership benefits, including sale of the Dlite Plus Program memberships (the “Participating Hotels”) . For a complete list of Participating Hotels, and Program Partners, see www.dliteplus.com for the use of the Dlite Plus Program.
• The use of “we” or “us” in the Terms and Conditions refers to Accor Plus, TLC, the Participating Hotels and Partner Hotels.
• The benefits, rules, Terms and Conditions, Apple EULA, Google Developer distribution agreement, Privacy Policy, the Website Terms of Use and the duration of the Dlite Plus Program may be modified, withdrawn, added or deleted, with or without prior notice. All decisions taken by us in this regard shall be final and binding on the members of the Dlite Plus Program.

• The Dlite Plus Program is open only for individuals, and its services may not be availed by employees of Accor and TLC, companies, organizations, associations, travel agencies etc. unless otherwise expressly authorized by Accor Plus. Accor and TLC reserve the right to deny membership to any individual without assigning a reason.
• The Dlite Plus Program is open only to individuals aged 18 years and above or the age of majority where they live, and who are otherwise competent to contract as per the Indian Contract Act, 1872, as amended. Applicants are responsible for compliance with all applicable laws.
  
• By enrolling and participating in the Dlite Plus Program, you agree that we may contact you by telephone, by text message, by electronic mail, by instantaneous chat, or by any other media for which you have provided contact information in connection with your membership in accordance with the terms of our Privacy Policy.
  
• Applicants can enroll as a Member and existing Members can renew their membership by creating an account on the Dlite Plus App. Such applicants and existing members will be required to provide valid, accurate, complete and updated personal information on a mandatory basis, which only includes their first name, last name, mobile number and e-mail ID to avail of the services under the Dlite Plus Program. Applicants will be required to complete two-factor authentication to verify their contact details (i.e. e-mail address and mobile number). This information will be stored and used in accordance with the Privacy Policy. We reserve the right to cancel or deny access to any account found to contain false, fictitious, erroneous or outdated information.
  
• Members are advised to avail a single membership which will be reflected in the Member’s Cards Wallet on the Dlite Plus App. An individual Member will have a single unique profile in the Dlite Plus App. It is recommended that the Member upload a profile photograph to their profile for a better in-hotel experience. Such photograph should be of the individual Member only. Photographs of non-members, objects or locations are not permitted.
  
• Membership benefits may be availed only by Members, and are accessible only through a single phone device registered by them at the time of creating their account. This device can be automatically changed by the Member once through the Dlite Plus App, and through the Program Contact Centre for any subsequent changes. If a Member inadvertently creates a duplicate account by using different or alternate contact details, the details provided in the new account may be merged and consolidated into their previous account.
  
• If permitted, Members can add a Spouse membership, Partner membership, gift a membership, refer a Member or gift a certificate benefit which is transferable. All such transactions will be undertaken through the Dlite Plus App and the beneficiary will be required to download the Dlite Plus App, do a two-factor authentication and accept all the terms of usage as defined here. Spouse Members will have access to the Primary Members certificates which can be used only once by either the Primary Member or the Spouse Member.
  
• If you wish to avail input tax credit on your membership fee under the Good and Services Tax law applicable in India (“GST”), we request you to provide us with your GST registration number and the company name at the time of making the payment on the Dlite Plus App or within one week of an offline purchase of the membership to the Dlite Plus Program. These details will need to be updated in the personal profile of the Dlite Plus App.
  
• Members are responsible for maintaining the confidentiality of the information provided by them on the Dlite Plus App and for the security of information on the Dlite Plus App. Members will receive a text message (SMS) and/or e-mail notification of each transaction on the Dlite Plus App which they are required to authorize through a one-time password. We are not responsible for any unauthorized access to the Member’s account or any unauthorized redemption from the Member’s account. Members must immediately report any fraudulent activity on the Dlite Plus App to the Dlite Plus Program Contact Centre.
  
• The Dlite Plus App should not be used for commercial purposes, unlawful, immoral or illegal purposes or for any purpose other than those stated in the Terms and Conditions. We reserve the right to deny access to the Dlite Plus App to any user who violates the Terms and Conditions, the Website Terms of Use and the Privacy Policy, or at our sole discretion.
  
• Members must not engage in any conduct or do anything that would damage, impair or interfere with the operation or security of the Dlite Plus App, the system hosting the Dlite Plus App, or any of our computer systems.
  
• Members are requested to keep the Dlite Plus Mobile App updated on version updates to ensure a seamless experience and continuity of all the benefits.
  
• By accepting the terms and conditions of the Dlite Plus membership program and consent to the collection, use, and processing of your personal data as detailed above and in the TLC Privacy Statement, you understand that your personal data may be transferred to Accor Plus, and handled by Accor in accordance with the Accor Group Global Privacy Statement.
  

• Membership card and certificates will be issued digitally to the Member through the Dlite Plus App and will be valid for the period as specified from the date of their issuance. Membership may be renewed through the Dlite Plus App after the expiry period.
• All benefits through the use of digital certificates are for one-time use only and must be redeemed after verification through a one-time password sent to the Member on the Dlite Plus App. In addition, Members may be requested to present a valid photo ID at the time of redemption to confirm identity. All confirmed redemptions are deemed final to which no refunds or changes may be made.
  
• The benefits given in the certificates are accompanied by terms given on the face and on the reverse of the certificate which can be accessed by tapping on the reverse of the certificate in the Dlite Plus App. Members must familiarize themselves and accept these terms before redeeming a certificate benefit.
  
• Membership certificates have no cash value and cannot be traded for any other service. Subject to Part VII (Gifting policy), certain kinds of certificates may be gifted to another individual through the Dlite Plus App, as stated on the individual certificate. Such Gift Certificates (defined below) can only be retrieved by the recipient of the gift by downloading the Dlite Plus App and accepting these Terms and Conditions.
  
• All certificates have to be utilized in full and cannot be exchanged for cash or any other service.
  
• In the event a Member makes a reservation through the Dlite Plus Application, such Member is required to redeem, cancel or modify the service reserved solely through the Dlite Plus App. Once the certificate has been used for reservation of a service, it cannot be used for any other reservation until the original reservation has been redeemed, cancelled or modified. In an event of a no-show for a reservation, the certificate will be considered to have been redeemed.
  
• A Member must ensure that the redemption is valid for that visit or else there may be a risk of losing that one-time benefit. Redemption of benefit must be done only after the Member has arrived at the Participating Hotel
  

• The Dlite Plus App contains proprietary information, content and materials, including but not limited to domain name, icons, logos, trade names, trade secrets and trademarks in relation to the Accor Plus brand (the “Accor Plus Materials”) that are owned by Accor Plus and is protected by applicable intellectual property and other laws. No license is granted in respect of those intellectual property rights. The use of the Dlite Plus App by any person does not grant, transfer to or confer upon such person any right, title or interest in the Accor Plus Materials.
• The Dlite Plus App also contains proprietary information, content and materials, including but not limited to designs, flows, copyright, trademarks, patents, software codes, source code and other underlying technology and user interface and user journey (the “TLC Materials”), that are owned by TLC and is protected by applicable intellectual property and other laws. No license is granted in respect of those intellectual property rights. The use of the Dlite Plus App by any person does not grant, transfer to or confer upon such person any right, title or interest in the TLC Materials.
  
• Users agree that they will not use the Accor Materials and TLC Materials (collectively, the “Intellectual Property”) in any way whatsoever except for use of the services available on the Dlite Plus App in compliance with the Terms and Conditions. Users must not use, copy, modify, publish, reproduce, distribute, re-transmit, transfer, upload, download, sell, license, reverse engineer, decompile, or disassemble the Intellectual Property, without the prior written consent of Accor or TLC (as applicable). Users must also not engage in any conduct that infringes, violates or misappropriates any Intellectual Property rights of Accor, TLC or any other party, and such infringement, violation or misappropriation shall amount to a breach of the Terms and Conditions.
  
• Accor and TLC reserve the right to take any administrative and/or legal action in the event of misuse, infringement, violation or misappropriation of the Intellectual Property by any users. You agree to indemnify, defend and hold Accor, TLC and our affiliates, subsidiaries, directors, officers, employees, consultants, agents and other representatives, harmless from and against any and all claims, judgment, deficiencies, damages, liabilities, losses, costs (including reasonable attorneys’ fees) and other expenses that arise directly or indirectly out of or from an infringement or misuse of the Intellectual Property.
  

• Program Partners are certain third-party entities that provide benefits to members of the Dlite Plus Program from time to time (“Program Partners”). By enrolling and participating in the Dlite Plus Program, members agree that Accor may communicate offers from Program Partners to members on the Dlite Plus App by telephone, by text message, by electronic mail, by instantaneous chat, or by any other media for which members have provided contact information in connection with their membership.
• Offers from Program Partners are subject to requirements under separate terms and conditions of each Program Partner. Members are responsible for directly checking and complying with a Program Partner’s terms, conditions, and privacy and usage policies. Nothing in the Terms and Conditions is intended to or shall create or establish any agency, partnership or joint venture relationship between us and the Program Partners.
  
• Program Partners may add, modify, withdraw or delete any of the benefits offered by them under the Dlite Plus Program, with or without prior notice. All decisions in this regard shall be final and binding on the members of the Dlite Plus Program.
  
• TLC, Accor, Participating Hotels, Program Partners and their respective affiliates, subsidiaries and the owners, licensors, suppliers, advertisers, sponsors, operators, franchisees, directors, officers, managers, employees, consultants, agents, and other representatives (collectively, the “Dlite Plus Parties”) (i) make no guarantees, warranties, or representations of any kind, express or implied, with respect to benefits, services, products, items or merchandise of Program Partners, and (ii) assume no liability for changes in or discontinuances of the terms and conditions, privacy and usage policies, products or services of the Program Partners program or other vendor's loyalty program.
  
• Dlite Plus Parties shall not be liable for any expense, damages, losses, liabilities or costs (including, without limitation, attorneys’ or other legal fees), accident or inconvenience that may arise in connection with (i) the use of benefits, services, products, items or merchandise of Program Partners or (ii) the discontinuation of a Program Partner’s loyalty program, or (iii) as a result of any defence or failure of such items, or (iv) as a result of any Member’s participation in a Program Partner’s loyalty program. Any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed.
  

• The benefits of the Dlite Plus Program may be availed through paid membership. Certain features may be availed without a paid membership where Members may freely download and use the Dlite Plus App. Membership benefits may vary, depending on the hotel where the membership is purchased and used or when the Dlite Plus App is provided by a Program Partner or a third-party to its customers or used by a Member without a paid membership.
• The benefits on the Dlite Plus Program are offered solely at the discretion of Accor, the Participating Hotels, the Partner Hotels and Program Partners. Not all services and benefits are provided by all Participating Hotels and Partner Hotels. Membership benefits are subject to availability and may be changed without prior notice and we will not be liable to the Member for any compensation in the event of denial of such benefits or services.
  
• Benefits provided under the Dlite Plus Program are not available at Accor Hotels and Resorts outside of Hyderabad (a list of participating properties is available at https://www.dliteplus.com
  
• Dress codes and child policy may apply at certain hotels. Liquor would be served only to guests who have attained the minimum legal age for purchase and/or consumption of alcohol in accordance with applicable law.
  

DINING BENEFITS

• Dining benefits may be availed under the Dlite Plus Program (described more fully at www.dliteplus.com  Members may make table reservations to selected restaurants at the Participating Hotels through the Dlite Plus App. We will not be liable to the Member in the event a table reservation is cancelled, or any dining benefits are denied.
• Dining benefits providing the specified discount on the food and beverages bill are available on a table of up to a maximum of 20 guests while dining at designated restaurants of the hotel from where the membership is purchased.
  
• Eligible purchases of dining benefits made under the Dlite Plus Program exclude (i) service charges and taxes; (ii) purchases made during the blackout dates (list of blackout dates available at www.dliteplus.com or any other day as specified by the Participating Hotel; (iii) catering and/or event purchases; (iv) carry-out and/or delivery purchases or room service orders; and (v) special promotions, discounts or other bundled food and/or beverage purchases. Accor, the Participating Hotels and/or shall determine in their sole discretion whether a purchase constitutes an eligible purchase, and the Member agrees to abide by, and to be bound by, such determination.
  

ACCOMMODATION BENEFITS

Reservations

• By using the Dlite Plus App to make reservations at a Participating Hotel, you (i) agree to be bound by all of such Participating Hotel’s standard terms and conditions and by any other policies, terms and conditions that may apply, and (ii) authorize Accor Plus, the Participating Hotels to use your personal information for the purpose of the reservation.
• All reservations are subject to room allocation availability at the Participating Hotel. It is recommended to make a reservation in advance on the Dlite Plus App or at All.accor.com clearly selecting the membership benefits to be redeemed and the Participating Hotel to avoid any disappointment on arrival. Room bookings must be made on the Dlite Plus App or online on www.all.accor.com by quoting the applicable corporate promo code under the section “Special Rates”. All reservations under the Dlite Plus Program are non-commissionable.
  
• Accommodation benefits are in the form of certificate benefits that are for one time use with the certificate clearly specifying the discount percentage and the hotels where those can be used. Card Benefits are applicable at hotels as indicated.
  
• Redemption of certificates or promo codes in relation to reservations can only be made 30 days prior to the date of arrival or as stated on the certificates or terms and conditions applicable to a promo code.
  
• Early check-in, late check-out or specific room type requests are subject to availability and cannot be guaranteed at the time of reservation.
  
• The Participating Hotel reserves the right to require proper proof of identity (e.g. passports or national identity cards) from any person checking in. The Participating Hotel has the absolute discretion to refuse to check-in any guest who is unable to provide proper proof of identity.
  
• Eligible purchases of accommodation benefits made under the Dlite Plus Program exclude (i) service charges and taxes; (ii) purchases made during the blackout dates (list of blackout dates available at [www.dliteplus.com]) or any other day as specified by the Participating Hotel; (iii) purchases for specific events such as weddings, conferences, or special events; (iv) purchases made in conjunction with other prevailing offers, special promotions or discount programs; and (v) bookings and reservations made for the purposes of reselling, advertising or marketing the reservations (whether online or otherwise) to third parties including by online agents, third-party owned websites, corporations or travel agents for commission. Accor, the Participating Hotels and shall determine in their sole discretion whether a purchase constitutes an eligible purchase, and the Member agrees to abide by, and to be bound by, such determination.
  

Cancellation Policy

• The cancellation of any reservation may vary depending on the room rates, occupancy levels, availability or other requirements of the Participating Hotel. The cancellation policy of the Participating Hotel will typically be provided along with the confirmation of the reservation. Any change or cancellation of a reservation made through the Dlite Plus App must comply with such cancellation policy applicable to the reservation.
• Notwithstanding the foregoing, it is our standard policy that any amendments to, or cancellations of, any reservation may be subject to a certain retention amount in accordance with the standard cancellation terms of the relevant Participating Hotel.
  

UNIQUE EXPERIENCES AND EVENTS

• Paid Dlite Plus Members and Spouse Members are eligible to avail the benefits of unique experiences curated by the Dlite Plus Program with special and unique offers. These are available on the Dlite Plus App and will be subject to their respective terms and conditions.

• Unique experiences are subject to availability and non-transferable and members are prohibited from selling, assigning, transferring, re-marketing, or otherwise disposing of a unique experience that has been redeemed.
• Members participate in unique experiences at their own risk and are deemed to have agreed to release and hold us harmless from and against any loss, damage, injury, claim or cause of action arising out of participation in an experience.

• Eligible purchases of unique experiences made under the Dlite Plus Program exclude (i) service charges and taxes; and (ii) purchases made in conjunction with other prevailing offers, special promotions or discount programs. Accor, the Participating Hotels shall determine in their sole discretion whether a purchase constitutes an eligible purchase, and the Member agrees to abide by, and to be bound by, such determination.
  

SPA, HEALTH CLUB AND POOL FACILITIES

• These benefits are available normally at select hotels and with restricted number of guests, on available days and time. Members are advised to read the terms and conditions of the benefit on the Dlite Plus website and on the face and reverse of the certificate to avail such benefits.

• These benefits are subject to the house rules that may apply for the use of these facilities. We will not be liable to the Member in the event access to spa services, health club and pool facilities is cancelled or denied for reservations made on the Dlite Plus App.

• Eligible purchases in relation to (i) spa benefits include spa and/or salon services, spa and/or salon retail purchases, and spa and/or salon food and beverage items; (ii) health club benefits include access to the health club, health club retail purchases, and shower, steam and sauna; and (ii) pool facilities include access to the pool, shower, steam and sauna and/or food and beverage items.
• Eligible purchases of spa, health club and pool benefits made under the Dlite Plus Program exclude (i) service charges and taxes; (ii) purchases made during the blackout dates (list of blackout dates available at [www.clubAccor.in or any other day as specified by the Participating Hotel or Partner Hotel; (iii) purchases for specific events such as weddings, conferences, or special events; (iv) purchases made in conjunction with other prevailing offers, special promotions or discount programs; and (v) bookings and reservations made for the purposes of reselling, advertising or marketing the reservations (whether online or otherwise) to third parties. Accor, the Participating Hotels and/or Partner Hotels shall determine in their sole discretion whether a purchase constitutes an eligible purchase, and the Member agrees to abide by, and to be bound by, such determination.
  

• Members may refer the Dlite Plus Program to a friend or any other person and upon successful enrollment in the Dlite Plus Program by such person, the referring Member will be eligible for an extra month of their current membership or a one which month membership should they be a Guest User which may be digitally redeemed at the Dlite Plus App.

• These Terms and Conditions shall apply separately and independently to each Member enrolled in the Dlite Plus Program, including each person enrolled by referral from a Member.

CANCELLATION

• Members who wish to discontinue their membership are required to submit a written request of cancellation and refund (if applicable) within 15 days of becoming a Member. Upon submission of a written request, termination is irreversible. The membership account of the concerned Member on the Dlite Plus App will be closed, and the total amount of the membership fee will be refunded provided that no benefits under the Dlite Plus Program have been used by the Member and the refund requested adheres to the given timeline. The refund will be processed upon the receipt of membership card or certificates, if any and the written request for cancellation of membership.
  

TERMINATION

• Membership will end automatically upon the death of the Member.

• Accor Plus may immediately, without notice or limitation, terminate any membership to the Dlite Plus Program at its sole discretion without assigning any reason or if the Member: (i) violates these Terms and Conditions, the Privacy Policy, the Website Terms of Use or any other applicable additional terms, or appears to be utilizing the benefits under the Dlite Plus Program in a manner inconsistent with these Terms and Conditions or the intent of the Dlite Plus Program; (ii) fails to promptly pay any applicable dues; (iii) is suspected or found to be acting in an abusive or fraudulent manner or engaging in any conduct that artificially, improperly, or deceptively impacts the use of membership benefits (including, without limitation, use of any “bot,” macro, or other automated means of participating in the Dlite Plus Program); (iv) attempts to transfer their account to another Member or a third party, except with the express written permission of Accor; (v) makes any misrepresentation in connection with the Dlite Plus Program; (vi) impairs the normal functioning of the Dlite Plus Program website or the Dlite Plus App or the Dlite Plus Program; (vii) disturbs other guests or otherwise disrupts or impairs the normal operation of Accor, any Participating Hotel and/or Partner Hotel; (viii) acts in a manner detrimental to us or any third party (including, without limitation, behaving towards any Accor employees or other guests of a Participating Hotel or Partner Hotel in any manner that is abusive, harassing, threatening, derogatory, disrespectful, lewd, obscene, offensive, or otherwise inappropriate, as determined by Accor in its sole discretion); or (ix) acts in any manner inconsistent with applicable law; or (x) allows their membership account to remain inactive for a period of two months or more; or (xi) files for insolvency or bankruptcy, or is otherwise subject to a bankruptcy proceeding.

• Membership cards or certificates must be returned to AccorPlus , the Participating Hotels upon the termination of membership of any Member.

• Members agree that Accor Plus, the Participating Hotels and have the right to monitor membership accounts at any time and without prior notice for compliance to the Terms and Conditions. Any fraud or abuse in relation to the Dlite Plus Program is subject to appropriate administrative and/or legal action, including termination of membership.

• If the Dlite Plus Program is terminated, all unredeemed benefits will be forfeited without the imposition of any obligation, refund or liability on us, unless otherwise announced by us. Upon termination, there shall be no obligation on us to offer a replacement program. Accor Plus, the Participating Hotels and/or the Partner Hotels reserve the right to determine in our sole discretion how to handle any benefits under the Dlite Plus Program to activities occurring after the effective date of termination. Such discretion may include declining to provide such benefits after the effective date of the termination.

• If a Participating Hotel ceases to operate as a hotel owned, managed, operated, franchised, or licensed by Accor, or if such hotel ceases to be a Participating Hotel or a Partner Hotel (as applicable), you will not be eligible to redeem any benefits under the Dlite Plus Program, for an otherwise qualifying activity at that property, even if the stay was booked before the hotel ceased to be associated with Accor Plus or ceased its participation in the Dlite Plus Program.

• If a Program Partner ceases to be affiliated with Accor or ceases its participation in the Dlite Plus Program, you will not be eligible to redeem any benefits provided by such Program Partner, even if the benefit was requested for before such Program Partner ceased its participation in the Dlite Plus Program.

• The use of benefits under and participation in the Dlite Plus Program, including, but not limited to, the collection of certificates or other benefits may be subject to fees and taxes in the relevant jurisdiction. As a result, members will be required to pay such fees and taxes as applicable. Any tax liability, including disclosure to third parties, connected with receipt or use of any of the benefits under the Dlite Plus Program is the Member’s responsibility. We are not liable for any such tax liability, duty or other charges.

• Any request for online payment for payment of membership fee or for the purchase of any benefit under the Dlite Plus Program are transferred to and processed by a third-party payment gateway service provider. We do not store any debit/credit card information of any Member in our database or in any data backup system or retrieval system. For abundant caution, each transaction done through the Payment Gateway has a limit of INR 20,000 (Indian Rupees twenty thousand only). The Dlite Plus Parties specifically disclaim all warranties and conditions of any kind, whether express or implied, in relation to the operation of the payment gateway, and shall not be liable for any monetary or other damage suffered by any person due to (i) any delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the payment gateway or any services in such connection; and/or (ii) any interruption or errors in the operation of the payment gateway.

• The Dlite Plus Program is made available to you on an as-is, as-available basis, without representations or warranties of any kind, whether express or implied. Dlite Plus Parties make no representation about the suitability of the Dlite Plus Program for you. The Dlite Plus Parties specifically disclaim all warranties and conditions of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

• Your participation in the Dlite Plus Program is voluntary, by your own choice and at your own risk. The Dlite Plus Parties do not warrant or represent that your access to the Dlite Plus App will be uninterrupted or error-free or that any information, data, content or other material accessible through the Dlite Plus App will be free of viruses, bugs, malwares or other harmful components that may interfere with or damage the operation, security or functionality of your device(s).

• Without limiting the foregoing, the Dlite Plus Parties do not represent or warrant that the information related to the Dlite Plus Program is accurate, complete, reliable, useful, timely, or current or that the Dlite Plus Program will operate without interruption or error. Despite commercially reasonable efforts the Dlite Plus App, website and other materials may contain typographical or other errors or inaccuracies, including, without limitation, regarding the benefits of the Dlite Plus Program. No Dlite Plus Party will be responsible for any such error, typo, or misprint in these terms or any such program materials. The Dlite Plus Parties reserve the right to void or refuse to process any benefit or transaction arising out of such an error, typo, or misprint.

• The materials on the Dlite Plus App are for general information only and nothing in the Dlite Plus App contains professional advice or any binding commitment in relation to the accuracy, reliability or availability of the products and services on offer.

• You acknowledge that your access to the Dlite Plus App and the ability to redeem the benefits of the Dlite Plus Program are only through your device(s) and depends on the mobile network carrier or internet. You agree that the Dlite Plus Parties are not responsible for any delays, interruptions or suspension of the services available through the Dlite Plus App which are caused by the failure of network connectivity. You agree to bear the expenses in respect of maintaining network connectivity to use the Dlite Plus App. You also agree that Dlite Plus Parties are not responsible for any malfunctions, failures, difficulties, or lost, stolen or misdirected messages, transmissions or entries, or the security of any communications entered into by you. To the fullest extent permitted by law, the Dlite Plus Parties shall not be responsible for injury, loss or damage to your device(s), or interception, use or disclosure of confidential information (such as credit/debit card information or other personally identifiable information), arising out of your use of the Dlite Plus App or any sites linked or associated with the Dlite Plus App.

• The Dlite Plus Parties will not be liable for any acts, errors or omissions of any other Member, third party or program participant or any third party’s loyalty or rewards program.

• In no event will a Dlite Plus Party be liable to you for any indirect, incidental, special or consequential damages arising out of or in any way connected with the Dlite Plus Program. You agree that the Dlite Plus Parties’ total cumulative liability in connection with or arising out of the Dlite Plus Program and these Terms and Conditions, will not exceed the amount paid by you directly as membership fee towards your participation in the Dlite Plus Program.

• This Part XII will survive the termination of the Dlite Plus Program and your participation in the Dlite Plus Program.

• You agree to indemnify, defend and hold Dlite Plus Parties, harmless from and against any and all claims, judgment, deficiencies, damages, liabilities, losses, costs (including reasonable attorneys’ fees) and other expenses that arise directly or indirectly out of or from (a) a breach of these Terms and Conditions, the Website Terms of Use or the Privacy Policy; (b) any allegation that any information or other materials submitted to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (c) the use of the benefits under the Dlite Plus Program, the website or any related product or service by any Member.

• All decisions by us, where applicable in relation to the Dlite Plus Program, including the benefits offered under the Dlite Plus Program, the conditions of membership, termination of membership, membership accounts on the Dlite Plus App, or closure or withdrawal of benefits are final and binding on all members and applicants..

• All interpretations of the Terms and Conditions are at our sole discretion, where applicable, and our decision will be final and binding. If the English version of these Terms and Conditions conflicts with any other language version, the English version shall prevail.

• The Dlite Plus Program and these Terms and Conditions are governed by the substantive laws of India.

• Any disputes or controversy arising out of or relating to these Terms and Conditions shall be settled by arbitration to be held in New Delhi in accordance with the Arbitration and Conciliation Act, 1996 as amended, in the English language, and shall be heard and determined by an arbitral tribunal composed of a sole arbitrator appointed by agreement between the parties to the dispute hereto. If the parties fail to reach an agreement with respect to the appointment of an arbitrator within 30 calendar days of any party’s notice to the other party of the existence of a dispute, the parties shall appoint one arbitrator each and the arbitrators appointed by the parties shall appoint a third presiding arbitrator. The decision of the arbitrator(s) shall be final, conclusive and binding on the parties. Notwithstanding the foregoing, however, nothing contained herein shall be deemed to prevent either party from seeking and obtaining injunctive and equitable relief from any court of competent jurisdiction without the posting of any bond or other security.

• Subject to the above, each of the Parties submits to the exclusive jurisdiction of the courts at New Delhi.

• All members may request assistance from the dedicated program contact center. The operating hours for the program contact center are from 9:30 AM to 6:30 PM, Monday through Saturday. Members may also direct any queries regarding the Dlite Plus Program by telephone at +91 11 43169685 or by e-mail at contactus@dliteplus.com. The Dlite Plus App also supports chat and voice options.